Logisticare Medical Transportation Problems?
Here's how we can work together to try to improve the situation... People across the state are having problems acquiring their Medical Assistance (MA) transportation through the new state MA transportation brokerage system called Logisticare and few know where to turn for help. Whether it is Logisticare not responding to the many calls of concerns, providers showing up with inappropriate vehicles or not showing up at all, or the lack of providers, people are not receiving the rides they desperately need to their medical appointments.
In an effort to assist, CILWW, one of Wisconsin's eight Independent Living Centers, can work directly with an individual to try to resolve the issues with Logisticare and acquire the necessary transportation needed for medical appointments through Medical Assistance. If you do not reside in CILWW service area, we can connect you with the Independent Living Center in your area who would be able to assist.
In addition, many of you have tried to contact the Logisticare Ombudsman or the "Where's My Ride" number to complain and have not received a response nor a remedy; therefore your complaints may not be documented. Despite this, we want you to keep trying. Here is what you can do to make sure your complaint is documented and/or remedied:
Remember, medical transportation through Medical Assistance is your right.
If we work together we can be successful in remedying the system so many desperately need to maintain their health!
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